Why your Pulse response times matter

The data you share in Pulse helps us to keep our families happy and retaining our
current students is our top priority. One of the ways we can keep our families within the network is by understanding their concerns and resolving them quickly. Here’s how you can do your bit to keep families engaged.

So what should I do if I log red or amber comments in my reports?

  • Principals, continue to look at amber and red comments logged by teachers daily.
  • Teachers, connect with parents or escalate within the school using ‘Follow-ups’ in the system seeking a resolution. Once a resolution is reached the aim is to move an amber or red comment back to a green, where the parent becomes a promoter.
  • In an amber (partial) environment teachers, or the member of staff escalated to, have three working days to speak to the parent and facilitate a resolution before the system automatically changes the engagement to ‘overdue’.
  • In the case of a red (dissatisfied) comment the teacher, or the member of staff escalated to, has one working day to contact the parent and resolve before the system automatically changes the engagement to ‘overdue’.

The real-time data and system support will help ensure swift resolutions lead to increased retention and fewer transfer certificates.

For more information on the QAP programme please contact Vishal Bhatia, vishal.bhatia@gemseducation.com